Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@smlxldirect.com. You can ship your return/exchange item back to our warehouse at the following address. Please include a note with information about your return/exchange. Once it has been received, we will issue the refund or send out your exchanged product. 

SMLXL Direct

1411 Elm Hill Pike

#315

Nashville TN 37210

You can always contact us for any return question at customerservice@smlxldirect.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items  
Unfortunately, we cannot accept returns on sale items or items purchased at live events. Please get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.